Both the Chatham Capitol Theatre and Kiwanis Theatre are smoke-free facilities and comply with the Smoke Free Ontario legislation. Smoking outside the building must be 9 metres from an entrance. This includes all legislation on tobacco, e-cigarettes, and marijuana products.
In consideration of staff, volunteers and patrons who may have allergies, please avoid wearing cologne, perfume or other scented products.
Patrons who arrive late will be permitted access to the auditorium at a suitable break in the performance, as agreed to by the presenter of the production. Late patrons are not guaranteed access to their assigned seating and may be relocated to their assigned seating at intermission.
Patrons are requested to turn off/silence all cellular devices when entering the theatre auditoriums. The taking of photographs and recording is strictly forbidden unless indicated in pre-show announcements. Every show may have its unique policy, as there is a wide range of restrictions a show may place on the venue, including variations such as no cameras, no flash, and no video. Each show determines these policies to protect the performers.
No outside food or drink is permitted inside the theatres. Only items purchased at our in-house concessions will be allowed into the auditorium. Alcohol purchased at the concessions cannot be consumed outside of the theatres.
Please email contacttheatres@chatham-kent.ca or call the Box Office at 519-354-8338 for assistance in locating a lost item.
Accessible seating for patrons who use mobility devices or have limited mobility is available in several locations in both theatres.
Contact our Box Office at 519-354-8338 to purchase accessible seating.
The Access2 Card Program is an initiative of Easter Seals Canada, a national charitable organization which, in collaboration with its provincial member organizations, is dedicated to enhancing the quality of life, well-being, and independence of Canadians who are living with disabilities.
Patrons using the Access2 Card must be present with their card and a valid ID when picking up their tickets to qualify for one (1) complimentary ticket.
Service animals are welcome in the facility. Please contact our Box Office at 519-354-8338 to ensure that your seat selection provides sufficient space for your animal.
Assistive Listening is now available at the theatres through the app AudioFetch. This app is available on both Android and Apple iOS devices.
The CKTickets Box Office is located at the Chatham Cultural Centre at 75 William St. N., Chatham, ON. It is open Monday through Friday from 9:00 am – 5:00 pm. In addition, show-specific Box Offices are available at the theatre two hours before showtime.
For shows that are aimed specifically at children, our ‘Babes in Arms’ policy means that children under 12 months of age may be admitted without requiring a ticket if they remain seated on the lap of the parent or guardian. Booster seats are available on a first-come-first-served basis.
